The techs finally gave up and told me to take my device back for replacement. I had a total of 4 blue screens throughout this process in less than 24 hours – 2 on my own and 2 with Microsoft online. MS tech ran various troubleshooting tools on my SP4 but nothing helped.We thought perhaps it was a brightness sensor problem. Turned off cameras – no change on the flickering.Turned OFF auto brightness – no change, same as above.Turned Hyper-V ON/OFF – no change, it didn’t help either flickering or camera.Reset the system from a MS internal SP4 image – I was told this image was directly from one of the engineers who was in the room – the same result as above only worse because the device had to be re-activated and the screen seemed to freak worse with weird bleed-troughs and aftereffects, etc.Reset the system – helped the camera but not the flickering and after installing the drivers pack again the rear camera stopped working again.Surface Pro 4 Problems: What we tried (with MS tech team on the line) I got a blue screen of death on two separate occasions before calling Microsoft.The rear camera will not take pictures with the Camera App, this happened after installing the driver pack to try to fix the flicker.It is especially noticeable in Edge but in general, the entire screen flickers. Here is a recap of the experience: Surface Pro 4 Problems: Specifics

We spent 7 HOURS together on the phone and via remote access to try to fix the device. I was lucky, I got a knowledgeable technician with a direct line to the Surface engineering team to work with me. So, now I had two problems, after more of the usual troubleshooting and searching for answers, I decided to call Microsoft for help. The next morning, I discovered yet another problem: the rear camera would not take pictures with the Camera App (same on Tim’s Surface Book) ….hmmmm…. Nothing seemed to work, so I gave up for the day and decided to tackle the problem next morning. I did all the normal stuff: troubleshooters, driver pack install, updates, etc. I suffer from chronic migraines and so, the flicker is a very bad thing for me – it’s a trigger. At first, I thought it was only when using the Edge browser but then realized that the problem was global. I noticed a very pronounced flicker on the screen. Unfortunately, once I started setting it up, my problems began. I was initially quite happy with my new Surface Pro 4. What’s not to like? It’s light, fast, the Pen rocks, and I can’t even tell you how awesome the screen is. My first impression was: “ I friggin’ love this thing!“. We both proceeded to set up our new devices. I got one on Monday along with Tim’s Surface Book. I thought I’d fill you in on my experience with the new Surface Pro 4.

Surface pro 4 camera not working